SHIPPING POLICY
Our teams strive to get your orders out as quickly as possible from our fulfillment center. All orders have a processing time of 24-72 hours.
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Domestic orders have the option of either UPS, or USPS. All transit times are in business days (Monday-Friday).
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All U.S Federal Holidays are observed by our team, and processing will be handled during the next business day.
Please Note: Orders may be held or cancelled if age cannot be verified.
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Orders from majestea.usa ship from our fulfillment centers in California. We ship to all US and US Territories' addresses.
USPS First Class orders will ship out within 24-72 hours of order date, excluding weekends. You can expect to receive your order in 4-9 business days via USPS First Class Mail. *Orders over $50 qualify for our FREE USPS Shipping option.
*(Subject to change as difference promotions apply)
USPS:
USPS Priority Mail orders will ship out within 24-72 hours of order date, excluding weekends. You can expect to receive your order in 2-4 business days (not including processing times.)
UPS:
UPS Ground orders (available for the 48 contiguous states) will ship out within 24-72 hours of order date, excluding weekends. You can expect to receive your order depending on your location.
International:
International Shipping Policy
We ship everything to our Tea Family all over the world (if vaping isn't banned). Many countries can enjoy discounted flat rates on orders over $100.
We use the following couriers for shipping internationally: USPS, FedEx, and DHL.
*Please ensure that you understand your local country's laws and policies with respect to the import of vaping products. We are not responsible for packages caught or held at customs, or any import duties and taxes that may be incurred when importing your vape mail. International buyers purchasing through majestea.usa agree that they will assume full responsibility for the purchase of any vaping supplies. In the event that a package is returned back to majestea.usa, we will send a full refund minus the international shipping costs.
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RETURN & EXCHANGE POLICY
Top notch customer service is one of the core values to us here at MajesteaUSA. If you are not 100% satisfied with your purchase, you can return your order to us for a full refund within 10 days of original purchase
**(Returns must be unused, unopened, in the state you received them, and in the original packaging and 20 % restocking fee will be deduced from the original purchase).
MajesteaUSA reserves the right to refuse items received in used condition or without the original packaging.
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Contact us through majestea.usa@gmail.com describing the reason for return in detail. Once you receive a ticket #, you may return the item at your cost to our center.
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Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
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MUST BE OF LEGAL SMOKING AGE IN YOUR JURISDICTION TO ORDER